Last Updated: 15.02.25
Boarding Policies
At KPO Kennels, we strive to provide a safe, comfortable, and enjoyable experience for both pets and their owners. To ensure everything runs smoothly, we’ve outlined our salon policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
4. Health & Safety
Vaccinations: All pets must be up-to-date on vaccinations (e.g., rabies, distemper, and bordetella). Proof of vaccination may be required.
Health Issues: Please inform us of any health conditions, allergies, or behavioral concerns your pet may have before the appointment.
5. Boarding Process
Consultation: During your first visit, we’ll discuss your pet’s Boarding needs and preferences.
Handling: Our Staff are trained to handle pets with care, love, and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service for their safety and ours.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Discounts: Military, firefighter, EMS, etc. make sure to ask with identification to verify.
Pricing: Prices are based on the time of stay.
7. Pick-Up & Drop-Off
Timing: Please pick up your pet promptly after their Boarding session is complete.
Communication: If you need to adjust your pick-up time, please notify us as soon as possible.
8. Satisfaction Guarantee
Feedback: We want you and your pet to be 100% satisfied. If you’re unhappy with the service, please let us know within and we’ll do our best to make it right.
9. Salon Etiquette
Medical: All pets must be up to date medically with proper vaccination and medical records.
Behavior: For the safety of all pets and staff, aggressive or overly anxious pets needs to be told and verified with staff before boarding.
10. Emergency Policy
Veterinary Care: In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary.
11. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
12. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email:
Phone:
Address:
At KPO Kennels, we strive to provide a safe, comfortable, and enjoyable experience for both pets and their owners. To ensure everything runs smoothly, we’ve outlined our salon policies below. Please take a moment to review them before your visit.
1. Appointment Booking
Booking: Appointments can be made online, over the phone, or in person. We recommend booking in advance to secure your preferred time slot.
Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.
Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.
2. Cancellations & Rescheduling
Notice: We require at least 24 hours’ notice for cancellations or rescheduling. This allows us to accommodate other clients.
Late Cancellations: Cancellations made less than 24 hours before the appointment may incur a 50% cancellation fee.
No-Shows: Clients who miss an appointment without notice may be charged the full service fee.
4. Health & Safety
Vaccinations: All pets must be up-to-date on vaccinations (e.g., rabies, distemper, and bordetella). Proof of vaccination may be required.
Health Issues: Please inform us of any health conditions, allergies, or behavioral concerns your pet may have before the appointment.
5. Boarding Process
Consultation: During your first visit, we’ll discuss your pet’s Boarding needs and preferences.
Handling: Our Staff are trained to handle pets with care, love, and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service for their safety and ours.
6. Payment
Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Apple Pay, Google Pay).
Discounts: Military, firefighter, EMS, etc. make sure to ask with identification to verify.
Pricing: Prices are based on the time of stay.
7. Pick-Up & Drop-Off
Timing: Please pick up your pet promptly after their Boarding session is complete.
Communication: If you need to adjust your pick-up time, please notify us as soon as possible.
8. Satisfaction Guarantee
Feedback: We want you and your pet to be 100% satisfied. If you’re unhappy with the service, please let us know within and we’ll do our best to make it right.
9. Salon Etiquette
Medical: All pets must be up to date medically with proper vaccination and medical records.
Behavior: For the safety of all pets and staff, aggressive or overly anxious pets needs to be told and verified with staff before boarding.
10. Emergency Policy
Veterinary Care: In the rare event of an emergency, we will contact you immediately and seek veterinary care if necessary.
11. Changes to Policies
We reserve the right to update these policies as needed. Any changes will be communicated to clients via email or posted on our website.
12. Contact Us
If you have any questions about our policies, please don’t hesitate to reach out:
Email:
Phone:
Address: